Shipping policy
Last updated: 25/03/2026
This Shipping Policy explains how orders are processed, dispatched, and delivered when you purchase items from our online marketplace. Because we operate as a multivendor platform, each order is fulfilled by the independent vendor who listed the item.
1. How Shipping Works on Our Marketplace
Each item is shipped directly by the vendor responsible for the listing. This means:
Delivery times may vary between items in the same order.
Shipping methods and carriers may differ depending on the vendor.
You may receive multiple parcels if your order contains items from different vendors.
We monitor vendor performance to ensure reliable and timely delivery across the marketplace.
2. Processing Times
Processing times vary by vendor and are shown on each product page where provided. Typical processing times are:
Standard items: 1–5 working days
Signed or authenticated memorabilia: May require additional handling
Bespoke or custom items: Longer processing times will be stated on the listing
Processing times begin once payment has been confirmed.
3. Delivery Times and Services
Delivery times depend on the vendor’s chosen courier and your delivery location. Estimated delivery windows are:
UK Standard Delivery: Usually 2–5 working days after dispatch
UK Express Delivery: Where offered, 1–2 working days after dispatch
International Delivery: Timeframes vary by destination and carrier
All delivery estimates are provided by the vendor and may vary during peak periods.
4. Shipping Costs
Shipping costs are set by each vendor and displayed at checkout. Costs may vary depending on:
Item size and weight
Delivery location
Chosen shipping method
Whether the item requires special handling (e.g., framed memorabilia, high‑value items)
If your order contains items from multiple vendors, shipping costs may be calculated separately.
5. Tracking Your Order
Most vendors provide tracking information once your item has been dispatched. Tracking details will be sent to you by email or available in your account.
If tracking is not available for a particular item, this will be stated on the product page or in your order confirmation.
6. High‑Value and Fragile Items
Many memorabilia items are valuable, fragile, or one‑of‑a‑kind. Vendors may use:
Specialist couriers
Signed‑for delivery
Insured shipping
Protective packaging designed for collectibles
These measures help ensure your item arrives safely and in the condition described.
7. Delivery Issues
If your order is delayed, damaged, or missing, contact our support team at sales@memorabiliaseller.com if you need help.
Damaged items
If your item arrives damaged:
Take clear photos of the packaging and item
Contact the vendor within 48 hours of delivery
The vendor will advise on next steps, which may include a replacement or refund
Lost items
If tracking shows your item as lost or undelivered:
The vendor will investigate with the courier
Refunds or replacements will be issued according to the vendor’s policy and courier outcome
8. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information. If an order cannot be delivered due to an incorrect address:
The vendor may charge additional shipping fees to resend the item
Refunds may not be possible for personalised or one‑of‑a‑kind items
9. International Shipping
Some vendors may offer international delivery. When ordering from outside the UK:
Customs duties, taxes, and import fees may apply
These charges are the responsibility of the customer
Delivery times may be longer due to customs processing
International availability will be shown on each product page.
10. Pre‑Orders and Special Releases
For limited‑edition or pre‑order items:
Estimated dispatch dates will be shown on the product page
These dates may change depending on supplier availability
You will be notified of any significant delays
11. Contact Us
For questions about shipping or help with an order:
Memorabilia Seller Ltd, Sales@memorabiliaseller.com, Eastwood Farm, Shaves Wood Lane, Albourne, Hassocks, BN6 9DY