Privacy policy
Last updated: 25/03/2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online marketplace. We are committed to handling your data responsibly and transparently in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Memorabilia Seller Ltd (“we”, “us”, “our”) operates an online marketplace where independent vendors sell memorabilia and related products to customers.
Data Controller: Memorabilia Seller Ltd, Eastwood Farm, Shaves Wood Lane, Albourne, Hassocks, BN6 9DY, sales@memorabiliaseller.com
We act as the data controller for customer information processed through our website. Independent vendors may also act as separate data controllers for the data they receive to fulfil your order.
2. What Personal Data We Collect
We collect the following categories of personal information:
Information you provide
Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely by our payment provider; we do not store card details)
Account login details
Communications with us (emails, messages, support requests)
Information collected automatically
IP address
Device and browser information
Pages viewed and interactions on our site
Cookies and tracking technologies (see Cookie Policy)
Information from vendors
Vendors may share order‑related information with us, such as fulfilment status or dispute details.
3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Share necessary information with vendors so they can dispatch your items
Manage your account and provide customer support
Detect and prevent fraud or misuse of the marketplace
Improve our website, services, and user experience
Send service‑related communications (order updates, account notices)
Send marketing communications if you have opted in (you can unsubscribe at any time)
4. Sharing Your Information
We share your data only when necessary and with trusted parties:
Vendors
We share your name, delivery address, and contact details with the vendor fulfilling your order. Vendors must use this information only for fulfilment and must comply with data protection laws.
Service Providers
Including:
Shopify (website hosting and ecommerce platform)
Payment processors (e.g., Shopify Payments, PayPal)
Delivery and logistics partners
IT, analytics, and marketing service providers
These parties act as data processors and only process data on our instructions.
Legal Requirements
We may disclose information if required to comply with legal obligations or to protect our rights.
5. International Transfers
Some service providers (including Shopify) may store or process data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes described in this policy, including:
Order and tax records: typically 6 years
Account information: until you request deletion
Marketing preferences: until you unsubscribe
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent for marketing
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at: sales@memorabiliaseller.com
8. Cookies and Tracking
We use cookies to:
Enable essential site functionality
Analyse site performance
Personalise your experience
Deliver relevant advertising (if consented)
You can manage your cookie preferences through our cookie banner or your browser settings.
9. Security Measures
We take appropriate technical and organisational measures to protect your data, including:
Encrypted connections (HTTPS)
Secure payment processing
Access controls and authentication
Regular security reviews
No method of transmission is 100% secure, but we work to protect your information to the highest reasonable standard.
10. Children’s Privacy
Our marketplace is not intended for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
12. Contact Us
If you have questions about this policy or how your data is handled, contact:
Memorabilia Seller Ltd, Sales@memorabiliaseller.com, Eastwood Farm, Shaves Wood Lane, Albourne, Hassocks, BN6 9DY.